Terms of Use

Terms of Use – The Clay Studio

1. Customer Care

Have a Question? We’re Here to Help!

For general inquiries, product information, or assistance with your order, please contact us at tcscera@gmail.com.

For Custom Orders and Special Requests

For customised products, special requests, or bulk orders, contact us via WhatsApp or call us at +91 97204 70600. Our team will be happy to assist you with your requirements.

2. Terms and Conditions

Welcome to The Clay Studio. These Terms of Use govern your access to and use of our website, www.theclaystudio.in, and the products and services offered through it.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

In these terms, “you” or “customer” refers to any person visiting our website or purchasing our products, while “we,” “us,” or “our” refers to The Clay Studio.

These Terms and Conditions are governed by the applicable laws of India.

3. Products and Product Information

The Clay Studio offers ceramic, pottery, and handcrafted products for everyday use, gifting, and decorative purposes.

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other details are accurate. However, slight variations in colour, finish, texture, dimensions, or design may occur due to the handcrafted nature of our products, materials, lighting, and screen settings.

Such minor variations are characteristic of handmade products and do not necessarily indicate a defect.

Product availability may change without prior notice. We reserve the right to update product information, discontinue products, or limit quantities where necessary.

4. User Accounts and Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Please notify us promptly if you suspect unauthorised access to your account. We reserve the right to suspend or restrict accounts where we reasonably suspect misuse, fraud, or a violation of these Terms.

5. Privacy Policy

Your privacy is important to us. The personal information you provide while using our website or placing an order will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Pricing and Payments

All product prices displayed on our website are listed in Indian Rupees (INR), unless stated otherwise.

Prices, product availability, and promotional offers may change from time to time. The applicable product price will be displayed during the ordering process.

We accept the following payment methods, subject to availability on our website:

• Credit and debit cards
• UPI, including supported payment applications such as Google Pay
• Paytm
• Net banking
• NEFT and IMPS, where offered

Orders may be processed after the required payment confirmation. We reserve the right to review or cancel an order where payment cannot be verified or where fraudulent activity is reasonably suspected. Any refund due will be handled in accordance with our applicable policies.

7. Coupons and Discounts

Coupons and promotional codes are subject to the terms specified for each offer.

• Coupons are intended for eligible customers in India, unless otherwise stated.
• Coupons are not valid on sale products unless the offer explicitly states otherwise.
• Only one coupon, gift certificate, or credit note may be used per order unless otherwise specified.
• Coupons may have expiry dates, minimum order values, or other eligibility requirements.
• Offers cannot be exchanged for cash unless required by applicable law.

Please check the specific terms of an offer before placing your order. For assistance, contact us at tcscera@gmail.com.

8. Shipping and Delivery

Free Domestic Shipping on Orders Above ₹699

The Clay Studio offers free shipping on domestic orders above ₹699, subject to the applicable shipping terms displayed on our website.

For orders that do not qualify for free shipping, applicable delivery charges will be displayed during checkout or communicated before order confirmation.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather, operational conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping details. Additional charges or delivery delays resulting from incorrect or incomplete addresses may apply where permitted by law.

For further information, please refer to our Shipping Policy, if available on our website.

9. General Terms for Offers and Promotions

The Clay Studio may introduce discounts, seasonal offers, promotional campaigns, contests, or other schemes from time to time.

The following conditions apply:

1. Each promotion will be subject to its specific terms and eligibility requirements.
2. Unless otherwise stated, offers cannot be combined with other discounts or promotional codes.
3. Promotional benefits cannot be transferred or redeemed for cash unless expressly stated or required by law.
4. We reserve the right to amend, suspend, or discontinue an offer where reasonably necessary, subject to applicable law and any commitments already made to customers.

10. Custom and Wholesale Orders

The Clay Studio welcomes inquiries for customised products and bulk purchases from individuals, businesses, retailers, hospitality businesses, and other organisations.

Custom and wholesale orders may be subject to separate pricing, minimum quantities, production timelines, payment terms, and delivery arrangements.

Any agreed specifications, pricing, advance payments, cancellation conditions, and delivery schedules will be communicated before the order is confirmed.

For custom or wholesale inquiries, please contact us via WhatsApp or call +91 97204 70600, or email tcscera@gmail.com.

11. Acceptable Use of the Website

You agree not to use our website for any unlawful purpose or in any way that may damage, disrupt, or interfere with its operation.

You must not attempt to gain unauthorised access to our website, misuse our content, submit fraudulent orders, or engage in activities that compromise the security or proper functioning of our services.

All website content, including product photographs, descriptions, branding, logos, and other materials, may not be copied, reproduced, or commercially used without prior permission, except where permitted by applicable law.

12. Limitation of Liability

The Clay Studio takes reasonable care in presenting its products and maintaining its website. However, we do not guarantee that the website will always operate without interruption or errors.

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any consumer rights, warranties, or liabilities that cannot lawfully be excluded or limited under applicable Indian law.

13. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our products, services, business practices, or legal requirements.

Updated terms will be published on this page. We encourage customers to review this page periodically.

14. Contact Us

For questions regarding these Terms of Use, orders, custom products, or wholesale inquiries, please contact us:

Business Name: The Clay Studio
Email: tcscera@gmail.com
Phone / WhatsApp: +91 97204 70600
Business Address: Khurja, Uttar Pradesh, India
Website: https://www.theclaystudio.in