Privacy Policy

1. Introduction

Welcome to The Clay Studio. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you acknowledge this Privacy Policy. Where required by law, we will obtain your consent before processing your personal information.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order history, delivery details, and transaction records.
• Payment Information: Payment status and transaction references. Payment details may be processed securely by third-party payment providers.
• Communication Information: Information you share when contacting us with questions, feedback, or support requests.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.

3. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Manage payments, returns, cancellations, and refunds.
• Respond to customer inquiries and provide support.
• Improve our website, products, and shopping experience.
• Send order confirmations and important service updates.
• Send promotional communications where permitted by law and, where required, with your consent.
• Prevent fraud, protect our website, and comply with applicable legal obligations.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse visitor activity, and support advertising where applicable.

You can manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using non-essential cookies.

5. Sharing of Information

We may share relevant personal information with trusted third-party service providers when necessary to operate our business. These may include:

• Website hosting and technology providers.
• Payment processing services.
• Shipping and delivery partners.
• Website analytics and marketing providers, where applicable.
• Legal or government authorities when required by law.

We do not sell your personal information in exchange for money. Third-party providers may process your information under their own privacy policies and applicable contractual obligations.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or security. Please review their privacy policies before sharing your personal information with them.

7. Data Security and Retention

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, maintain required business records, resolve disputes, and comply with applicable laws.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also opt out of promotional emails by using the unsubscribe link provided in those communications, where available. We may continue sending essential order and transaction updates.

To exercise your privacy rights, please contact us using the details below. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our website is not intended to encourage children to provide personal information without appropriate parental or guardian involvement. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the matter.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website, or applicable laws. Any revisions will be published on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: The Clay Studio
Email: tcscera@gmail.com
Phone: +91 97204 70600
Business Address: Khurja, Uttar Pradesh, India
Website: www.theclaystudio.in