Shipping Policy

At The Clay Studio, we aim to process orders efficiently and deliver our ceramic and handcrafted products safely. This policy explains our shipping timelines, charges, cancellations, tracking, and procedures for delivery-related issues.

1. B2C Shipping Policy (Individual Customers)

This section applies to retail customers purchasing directly through www.theclaystudio.in.

Order Processing and Dispatch

• Order Processing: Eligible, in-stock orders are generally processed and dispatched within 24 hours of order confirmation.
• Pre-Order Products: Pre-order items may require approximately 35–40 days for delivery, as specified on the relevant product page or communicated at the time of purchase.
• Exceptions: Processing may take longer during holidays, peak shopping periods, or unforeseen circumstances. If a significant delay occurs, we will provide an update where reasonably possible.

Please note that dispatch within 24 hours does not mean delivery within 24 hours. Actual delivery depends on the destination and courier service.

Shipping Charges

We offer free domestic shipping on eligible orders above ₹699. Any applicable shipping charges for other orders will be displayed at checkout or communicated before confirmation.

Order Tracking

Once your order has been dispatched, tracking details will be shared by email or another available communication channel. You can use these details to follow your shipment through the courier partner.

Cancellation

• Cancellation requests made within 24 hours of placing an order are subject to a 10% cancellation charge on the total order value.
• Requests made after 24 hours are subject to a 25% cancellation charge on the total order value.
• Pre-order products are non-cancellable under the stated order terms.

These conditions are subject to applicable law and do not override any mandatory consumer rights.

2. B2B Shipping Policy (Wholesale and Bulk Orders)

This section applies to retailers, distributors, corporate buyers, hospitality businesses, and other organisations purchasing products in bulk.

Processing and Delivery

B2B orders are generally processed for dispatch and delivery within 10–12 business days, subject to product availability, order quantity, customisation requirements, and confirmation of the order.

Large-volume, customised, or made-to-order orders may require additional time. The agreed timeline will be communicated before the order is confirmed.

Shipping Charges

Shipping charges for B2B orders depend on the quantity, shipment weight and dimensions, destination, packaging requirements, and agreed transport arrangements.

The ₹699 free-shipping offer for retail orders does not automatically apply to wholesale or bulk orders. Shipping costs will be communicated before confirmation.

Cancellations and Order Changes

Cancellation, modification, and refund terms for B2B orders will be agreed upon before order confirmation. Customised and made-to-order products may be subject to specific conditions communicated at the time of purchase.

All terms remain subject to applicable law.

3. Damaged, Missing, or Incorrect Products

If your order arrives damaged, contains missing items, or includes an incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs or videos of the product and packaging, where applicable.
• A brief description of the issue.

Our team will review the matter and assist with an appropriate resolution in accordance with our Returns and Refunds Policy and applicable law. Please retain the original packaging until the issue is resolved.

4. Delivery Delays and Restrictions

Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, service availability, incorrect addresses, or other circumstances beyond our reasonable control.

Some destinations may have shipping restrictions. If we cannot fulfil delivery to the address provided, we will contact you to discuss the available options.

Customers are responsible for providing accurate shipping addresses and contact details.

5. Contact Us

For shipping questions, tracking assistance, cancellations, or wholesale inquiries, contact The Clay Studio:

Email: tcscera@gmail.com
Phone / WhatsApp: +91 97204 70600
Business Address: Khurja, Uttar Pradesh, India
Website: https://www.theclaystudio.in

Thank you for choosing The Clay Studio. We appreciate your trust and look forward to delivering our ceramic creations safely.